Refund policy

This policy is an integral part of the public offer and sets out refunds for digital services under the Law of the Republic of Uzbekistan “On Protection of Consumer Rights”.

If a creation fails or never starts, no points are spent from the allowance — the held points return automatically. No request is needed. If you do not like a finished material, you may edit it or create it again; that is not a ground for a refund.

A subscription may be cancelled at any time; it runs to the end of the current period and then does not renew. If no material was created and no points were used in the current period, a full refund of that period's payment may be requested within 14 days of the payment.

No refund is made for a period in which points were used, except where the service did not work for more than 3 days in a row through the Provider's fault — then the period is extended or the amount for the days of downtime is refunded.

The app is part of the subscription and is not sold separately; the licence ends with the subscription. If the app does not work on your computer for technical reasons and the Provider cannot resolve the problem within 10 working days, the amount for the current period is refunded.

Refunds for organisations follow the contract concluded. Unless the contract says otherwise, the amount for unused full months is refunded proportionally.

Contact us through the Support section on the platform or by e-mail with the order number. A request is answered within 5 working days. An approved refund is paid within 10 working days by the method used to pay — to the Click payment or to the bank account. The referral reward for a refunded purchase is cancelled too.

No refund is made for periods with used points (apart from the exception above), gift and promotional periods, accounts restricted for breaching the terms of use, and requests made later than 14 days after the payment.